Our Case Studies - Culture Partners

How One Global Restaurant Chain Pivoted on Accountability

greg.piwonka — Sat, 04 Feb 2023 21:22:00 +0000

Challenge Picture this. You’re an employee at a restaurant, part of a major global chain of restaurants. You walk into your break room and find a white board with twenty “non-negotiables” posted next to it. On the white board your boss writes the name of anyone not meeting any of these twenty rules. The same […]

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ODL: Using Culture To Shape A Multinational Expansion

Brent Alwood — Fri, 13 Jan 2023 19:26:47 +0000

Solid. Soft. Risky. These are three words that ODL, Inc., manufacturer of glass for doors and entries for more than 70 years, discovered they needed, as a company, to anchor the values of their culture: Based in Zeeland, Michigan, ODL developed these values to align with the ethos of founder Cy Mulder. When Mulder began […]

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Cardiac Pacemakers: 9x stock price growth

Brent Alwood — Wed, 14 Dec 2022 14:36:15 +0000

“We were going 90 miles per hour on an icy road, headed toward a cliff.” This is how president Jay Graf described the feeling at Cardiac Pacemakers (CPI), developer of cardiovascular technology, following its acquisition by one of the foremost global pharmaceutical companies. Performance was sky-rocketing. Sales growth, too. But Graf saw innovation at other […]

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Flexible Materials: From divestment threat to 12% return on capital

Brent Alwood — Tue, 13 Dec 2022 14:16:55 +0000

Challenge Flexible Materials, part of a large global packaging manufacturer, was flagging, with contributing revenue at less than 10 percent. Unless the company could rise above the cost of capital, its parent company would divest. Solution A new CEO with extensive experience in the steel industry was hired to radically recalibrate and offer his vision. […]

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SSM Health: The first health care organization in history to receive the Baldridge National Quality Award from the President of the United States

Brent Alwood — Mon, 12 Dec 2022 14:48:21 +0000

Challenge Sometimes shifting just one cultural belief can transform a whole organization. In the case of SSM Health, which operates a network of 11,000 hospitals and care facilities in Missouri and the Midwest, human resources leadership realized that one cultural belief was holding them back: We think like a traditional support function with a transactional […]

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OGE: A focus on accountability leads to 3x share price

Brent Alwood — Sat, 10 Dec 2022 16:12:45 +0000

Challenge Operating within an industry with eight times the fatality rate of others, Oklahoma Gas and Electric (OGE) leadership knew that a reduction in Reportable Safety Incidents (RSI) would not only boost employee morale and organizational culture, but could also potentially add millions of dollars to their bottom line. The challenge: how to make 3,000 […]

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IVAC: No new products for a year, but 15% boost in sales

Brent Alwood — Fri, 09 Dec 2022 10:09:41 +0000

Challenge It’s the situation all leaders dread: Dennis Antinori, VP of Sales for the medical products company IVAC, had a national sales meeting on the calendar with several new products to launch. Two months to go before the meeting, Antinori got the news from the product development team: the new products would be a year […]

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Acme-Hardesty: “Culture as Constitution,” and 3x financial returns

Brent Alwood — Fri, 28 Oct 2022 21:54:08 +0000

In 2016, Jeff Kenton came on as Acme-Hardesty’s new president. A distributor and supplier of oleochemicals, as well as a developer of bio-based, renewable solutions, Acme-Hardesty, based in Blue Bell, Pennsylvania, was at a growth point. Kenton saw, immediately, an opportunity to identify and then gain consensus around desired results. There was a new learning […]

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Novelis: How Adjusted EBITDA increased 119% year over year

Brent Alwood — Mon, 26 Sep 2022 18:23:28 +0000

In 2016, Novelis, the leading sustainable aluminum solutions provider and world leader in aluminum rolling and recycling with more than 14,000 employees in 10 countries, had a moment of reckoning. Under new leadership and embarking on a partnership to supply the largest aluminum-intensive automotive launch ever, Novelis faced one of the biggest challenges in its […]

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Highland Community College: “People didn’t seek to understand. We needed accountability.”

Brent Alwood — Thu, 26 May 2022 14:47:54 +0000

As the incoming president of Highland Community College in Freeport, Illinois, Chris Kuberski met challenges right off the bat. Surveys and other internal data indicated trust and accountability issues. A culture challenged by little active listening and respect for differing perspectives had taken hold over time. It was time for a change. Kuberski knew that […]

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